Rental Terms

Wedding Rental Information

Pricing and Product Availability

Prices are subject to change at any time. 

In order to secure your rental items we require full payment. You items are not considered reserved or guaranteed until full payment is received. 

If you're hoping to rent items with less than 30 days before your wedding please send us an email and we can let you know if your item is available. info@topknotstyle.ca 

Weather Related Issues

Topknot Style Decor does not issue refunds for any reason, including inclement weather.  Should bad weather or wind become an issue, we reserve the right to refuse or release certain items and offer a substitution of in-stock items to help facilitate an indoor function.  The client assumes all risks and hardships involved with having an outdoor event.  Please always have a backup plan in place. 

It is our desire that your event go as smoothly as possible.  However, if you choose to chance the weather, the client assumes full responsibility for wind and weather damages.  If we arrive for a delivery and the weather is bad or impending, we will call you or a contact person to discuss options.  Please always provide an additional contact name and number should you be unavailable the day of your event. 

Rental Delivery & Pickup 

We will deliver and pickup rentals on the days before and after your event. We do not allow clients to pick up their own items. We will give you a window of time for delivery and pickup. If there are any issues please let us know and we will do our best to accommodate you.  

Required Payment/Paperwork 

Rentals require a signed customer agreement and full payment. We cannot offer any refunds if your guest numbers change. Some items may be ordered or customized just for your order. These orders may not be changed within six weeks of your event and require full payment to be reserved. 

Cancellations

Please be aware that once payment is made in full, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable. All services may be cancelled if received in writing via email no later than 30 days prior to the event. 

Damaged Rentals

Wax Damage to Linens & Glassware - If damage or stains occur which require extra cleaning, client will be notified and billed of such services within 10 days after the event. Such damages would include wax stains. This is the most common cause of damages to linens. Please use LED candles to avoid any damage fees. If you do use open flame candles they should be in a glass container (not from Topknot Style Decor) or set on a mirror, candle stand, glass or protective cover to eliminate wax spills on the linen. Do not place candles on the linen without an appropriate holder. If burns occur, the item is considered damaged, and must be replaced. If there are any wax stains at all the item will be considered damaged and will also need to be replaced.

Ink Damage on Linens - Ink and marker stains will not come out, so please do not provide coloring books for children on tables that you have rented linens for. Butcher paper from the craft store is more appropriate. You can still create a centerpiece for the children’s table to tie it in with your other guest tables.

Chocolate/Grease/Red Wine Stains on Linens - For clients renting linens: you assumes full responsibility for the chocolate stains and the replacement fee starting at $40-$80 for each table linen affected.

Damaged/Missing Items

Renter assumes full responsibility of item upon possession, and agrees to pay full replacement cost for lost or damaged items. 

Photography Release

When you rent from Topknot Style Decor you give us permission to use the photos that we take at your event on our website and advertisements, materials, etc, with the understanding that you will not profit from them in any way.

Order Terms and Conditions:

Orders placed are subject to a 50% cancellation fee, even if the credit card payment has not been processed. Customer agrees to the rental terms.ALL PAYMENTS ARE NON REFUNDABLE.

Clean-up Service

Topknot Style Decor offers After Event Cleanup Service for a flat rate of $200. Some venues require a full cleanup of the venue (mopping, cleaning kitchen and washrooms, etc). or they will withhold your damage deposit. Our service will ensure the venue is in the same state as it was received before your wedding. 

This service does not include removing decor, breaking down tables and/or stacking/moving any tables or chairs. Please ensure the tables are chairs are returned to where they need to be.