WEDDING RENTAL TERMS & CONDITIONS
1. PRICING & PRODUCT AVAILABILITY
All prices are subject to change without notice until your order has been confirmed and paid in full.
Rental items are reserved only after a signed Rental Agreement and full payment have been received. Items are not guaranteed until both requirements have been met.
Availability for bookings made within 30 days of the event cannot be guaranteed. Please contact us to confirm availability.
2. PAYMENT
Full payment is required to reserve rental items.
We do not accept deposits or partial payments.
Once payment has been received, your rental inventory is reserved exclusively for your event date.
Guest count changes or reductions after payment has been made do not qualify for refunds or credits.
3. CANCELLATIONS
All payments are final and non-refundable.
Because inventory is reserved exclusively for your event date, cancellations for any reason—including changes of plans, venue changes, illness, or weather—are not eligible for refunds.
4. WEATHER
Topknot Style Decor does not issue refunds due to weather conditions.
Outdoor events are held entirely at the client's own risk. Clients are responsible for having an indoor backup plan available.
If weather conditions or high winds create an unsafe environment, Topknot Style Decor reserves the right to refuse delivery or installation of certain rental items, or substitute similar in-stock items when appropriate.
If severe weather develops during the event, the client assumes responsibility for any damage to rental items caused by wind, rain, hail, flooding, or other weather-related conditions.
Please provide an alternate contact person who can make event-day decisions if you are unavailable.
5. DELIVERY & PICKUP
Rental items will be delivered before the beginning of your venue rental period and picked up following your event at the agreed-upon time.
Delivery areas must be accessible, safe, and free of obstacles. Additional fees may apply for excessive waiting time, long carrying distances, stairs, or inaccessible locations.
Please ensure rental items are gathered in the agreed pickup location before collection unless setup and teardown services have been arranged.
6. CARE OF RENTAL ITEMS
Rental items remain the property of Topknot Style Decor at all times.
The client assumes full responsibility for all rental items from delivery until pickup.
Items must be protected from theft, vandalism, misuse, abuse, excessive dirt, pets, weather, and accidental damage.
Rental items may only be used for their intended purpose.
No painting, staining, gluing, stapling, nailing, permanent adhesive, or alterations may be made to any rental item.
7. STORAGE
All rental items must be stored in a dry, secure location protected from weather and unauthorized access.
8. CLEANING REQUIREMENTS
Linens
Shake all food and debris from linens.
Dry linens may be placed in a pile.
Wet linens should remain spread out or draped over tables to prevent mildew. Do not place wet linens into plastic garbage bags.
Charger Plates
Remove and clean all food residue and allow plates to dry completely before stacking.
Do not stack or store wet charger plates.
9. DAMAGE TO RENTAL ITEMS
The client is responsible for all damage occurring during the rental period.
Examples include but are not limited to:
- Wax
- Burn marks
- Melted candles
- Ink
- Permanent marker
- Paint
- Glue
- Tape residue
- Water damage
- Broken glass
- Chips
- Scratches
- Missing pieces
Wax Damage
Only LED candles are recommended.
If using real candles, they must be fully enclosed in glass containers or placed on mirrors, candle stands, or other protective surfaces.
Candles may never be placed directly on linens.
Any wax residue or burn damage requiring replacement will be charged to the client.
Ink Damage
Permanent marker and ink stains cannot be removed from linens.
10. LOST, MISSING OR IRREPARABLY DAMAGED ITEMS
The client is responsible for the replacement cost of any lost, stolen, or irreparably damaged rental items.
Replacement charges are based on the current replacement value of the item, including shipping and applicable taxes, and may exceed five times the rental fee.
Damage charges will be assessed within 10 days following the event.
11. INSPECTION
Please inspect all rental items upon delivery.
Any concerns regarding quantity, condition, or damage must be reported immediately before items are used.
Use of the rental items constitutes acceptance of their condition.
12. PHOTOGRAPHY RELEASE
Topknot Style Decor may photograph rental installations before, during, or after the event and may use these photographs for marketing, advertising, social media, website, and promotional purposes.
No personal information will be published without permission.
13. LIABILITY & INSURANCE
Topknot Style Decor shall not be liable for delays, interruptions, or failure to perform resulting from circumstances beyond our reasonable control, including severe weather, road closures, power outages, natural disasters, or other unforeseen events.
Our liability shall never exceed the total rental amount paid by the client.
The Client acknowledges that the use of rental items is entirely at their own risk from the time of delivery until pickup.
Top Knot Style Decor, its owners, employees, and representatives shall not be liable for any injury, death, loss, damage, or claim arising from the use, misuse, installation, transportation, handling, or condition of any rental item.
The Client assumes full responsibility for ensuring that all rental items are used safely and appropriately throughout the event.
The Client is responsible for obtaining any event liability insurance required by their venue or otherwise deemed appropriate for their event. Top Knot Style Decor's insurance does not extend coverage to the Client, their guests, vendors, or event participants.
14. ACCEPTANCE
The Client agrees to indemnify and hold harmless Top Knot Style Decor, its owners, employees, and representatives from any claims, actions, damages, liabilities, costs, or legal expenses arising out of the Client's use, possession, or operation of the rental items during the rental period.
By signing accompanying Client Acknowledgment / Rental Agreement and submitting payment, the client acknowledges that they have read, understood, and agree to these Terms & Conditions.